Shipping Policy

Effective Date: 27 August 2026

At VELSORA, a luxury fragrance brand operated by Calvero Industries, we aim to make every delivery experience as smooth, secure and reliable as possible.

This Shipping Policy explains how we process, dispatch and deliver orders placed through VELSORA.UK.

1. Order Processing

Orders are normally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During product launches, promotional events, sale periods or periods of unusually high demand, processing may take slightly longer.

If there is an unexpected delay with your order, we will make reasonable efforts to keep you informed.

2. Shipping & Delivery Time

Once your order has been dispatched, estimated delivery times will depend on the destination and courier service selected.

For standard UK deliveries, customers can generally expect delivery within approximately:

3–5 business days after dispatch.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.

These may include:

• Courier delays

• Severe weather

• Public holidays

• High-volume periods

• Incorrect or incomplete addresses

• Customs or regulatory delays

• Transport disruptions

• Other unforeseen circumstances

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, VELSORA may offer:

• Free shipping promotions

• Reduced shipping rates

• Promotional delivery offers

• Minimum-order free shipping

Any applicable shipping promotion will be clearly displayed on the website or at checkout.

4. Delivery Areas

VELSORA currently offers delivery to selected destinations available during checkout.

If your location is not available for delivery, please contact our support team before placing your order:

Email: info@veslora.uk
Phone: +91 98150 49732

International delivery availability may vary depending on the destination, courier restrictions and applicable regulations.

5. Tracking Your Order

Once your order has been dispatched, we may provide tracking information where a tracked delivery service is used.

The tracking information may be sent to the email address or telephone number provided during checkout.

You can use the tracking information to monitor the progress of your delivery through the relevant courier service.

Please allow some time for tracking information to become active after dispatch.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check:

• Full name

• House/building number

• Street address

• City/town

• Postcode

• Country

• Contact telephone number

If an order has not yet been dispatched and you need to change your delivery details, contact us as soon as possible at info@veslora.uk.

We will try to accommodate changes where reasonably possible, but we cannot guarantee that changes can be made after an order has entered the dispatch process.

7. Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

• Make another delivery attempt.

• Leave instructions for collection.

• Leave the parcel in an appropriate location where permitted.

• Return the parcel to the sender.

If your parcel is returned to VELSORA because of an incorrect address, failure to collect the parcel, or repeated unsuccessful delivery attempts, additional delivery charges may apply if you request that the order be sent again.

Your statutory rights remain unaffected.

8. Damaged Packages

We take care to package VELSORA fragrances securely before dispatch.

If your parcel arrives visibly damaged, please inspect the product as soon as possible.

If the fragrance bottle is:

• Broken

• Leaking

• Damaged

• Missing

• Incorrect

please contact us promptly at:

info@veslora.uk

Where possible, please provide photographs of:

• The outer packaging

• Shipping label

• Product packaging

• The damaged product

Please retain the original packaging until we have reviewed your claim.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

9. Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We may contact the relevant delivery provider to investigate the shipment.

Delivery dates are estimates, and occasional delays can occur due to circumstances outside our control.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate resolution in accordance with applicable law.

10. International Shipping

Where international shipping is offered, additional charges, delivery times and requirements may apply.

International customers may be responsible for:

• Import duties

• Customs charges

• Local taxes

• Clearance fees

• Other charges imposed by the destination country

These charges are generally outside VELSORA's control.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

International deliveries may also be delayed due to customs procedures.

11. Perfume Shipping Restrictions

Because fragrances may contain alcohol or other regulated ingredients, shipping restrictions can apply to certain destinations and transportation methods.

For this reason, some products or fragrance formats may not be available for delivery to certain locations.

If we are unable to fulfil an order because of a shipping or regulatory restriction, we will contact you and, where applicable, provide an appropriate refund.

12. Delivery Address and Risk

Where applicable under consumer law, responsibility for the goods remains with VELSORA until the goods come into the physical possession of you or a person you have identified to receive them.

Once an order has been delivered to the correct address in accordance with the applicable delivery arrangement, delivery will generally be considered completed.

If you believe an order has been incorrectly marked as delivered, please contact us immediately so that we can investigate.

13. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests where the order has not yet entered the fulfilment or dispatch process.

Your statutory cancellation and consumer rights are not affected by this Shipping Policy.

For further information about cancellations and returns, please refer to our Return & Refund Policy.

14. Contact Us

If you have any questions regarding shipping, delivery or your order, please contact our support team:

VELSORA
Operated by: Calvero Industries
Website: VELSORA.UK
Email: info@veslora.uk
Phone: +91 98150 49732

We are committed to providing a premium experience from the moment you place your order until your VELSORA fragrance arrives at your door.

© 2026 Calvero Industries. All rights reserved.