Terms of Service

Effective Date: 27 August 2026

Welcome to VELSORA, a luxury fragrance brand operated by Calvero Industries.

These Terms of Service govern your use of the VELSORA website, VELSORA.UK, and any purchases made through our website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About VELSORA

Brand: VELSORA
Company: Calvero Industries
Website: VELSORA.UK
Email: info@veslora.uk
Phone: +91 98150 49732

Throughout these Terms, “VELSORA”, “we”, “us” and “our” refer to VELSORA and Calvero Industries.

“Customer”, “you” and “your” refer to any person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use the VELSORA website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the security or functionality of the website.

• Copy, reproduce or commercially exploit our website content without permission.

• Upload malicious software, viruses or harmful material.

• Use automated systems to scrape or collect information from our website without permission.

• Misuse our website or services in a way that could harm VELSORA, our customers or our business.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products

VELSORA specialises in luxury fragrances and related products.

We make reasonable efforts to ensure that product descriptions, images, sizes, colours, packaging and other information displayed on our website are accurate.

However, minor differences may occur due to:

• Screen and display settings

• Photography and lighting

• Product batches

• Packaging updates

• Manufacturer or supplier changes

Such minor differences do not necessarily constitute a defect.

We reserve the right to modify product descriptions, packaging, specifications or availability where reasonably necessary.

4. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

• Limit quantities purchased by a customer.

• Discontinue products.

• Change product availability.

• Correct pricing or product information errors.

• Cancel an order where a product is unavailable or an obvious error has occurred.

If we cancel an order after payment has been made, we will provide an appropriate refund.

5. Pricing

All prices displayed on the website are stated in the currency shown at checkout.

We make reasonable efforts to ensure that pricing information is accurate. However, occasionally an error may occur.

If we discover a significant pricing error affecting your order, we may contact you before fulfilling the order. Where appropriate, you may be given the option to proceed at the correct price or cancel the order for a refund.

Any applicable taxes, delivery charges or other charges will be displayed at checkout where applicable.

6. Orders

When you place an order through VELSORA.UK, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order in reasonable circumstances, including where:

• The product is unavailable.

• There is an obvious pricing or product information error.

• We suspect fraudulent or unauthorised activity.

• We are unable to verify the information provided.

• Delivery cannot reasonably be completed.

• The order violates these Terms.

If an order is cancelled after payment, any eligible payment will be refunded.

7. Payment

Payment must be made using the payment methods made available at checkout.

You agree that:

• The payment information you provide is accurate and authorised for use.

• You have permission to use the selected payment method.

• You will not attempt to use fraudulent payment details.

Payments may be processed through third-party payment providers. Your use of those payment services may also be subject to their respective terms and privacy policies.

8. Delivery

We will arrange delivery to the address provided during checkout.

Delivery times displayed on our website are estimates unless specifically stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Courier delays

• Weather conditions

• Public holidays

• Customs or regulatory requirements

• Incorrect delivery information

• Unexpected operational disruptions

Customers are responsible for providing accurate delivery information.

If you provide an incorrect or incomplete address, additional delivery charges or delays may occur.

9. Risk and Delivery

Where applicable under consumer law, responsibility for the goods remains with VELSORA until the goods come into the physical possession of you or a person you have identified to receive them.

If your order arrives damaged, leaking, defective or incorrect, please contact us promptly at info@veslora.uk.

Please retain the packaging and product until the issue has been reviewed.

10. Returns, Refunds and Exchanges

Our returns and refunds are governed by our separate Return & Refund Policy.

Nothing in these Terms is intended to remove or restrict any statutory rights you may have under applicable consumer protection laws.

If you wish to request a return, refund or exchange, please contact:

Email: info@veslora.uk
Phone: +91 98150 49732

11. Fragrance and Product Use

VELSORA fragrances are intended for external use only and should be used according to the product instructions.

Customers should:

• Avoid contact with eyes.

• Do not ingest fragrance products.

• Keep products away from children unless the product is specifically intended for them.

• Keep fragrances away from flames and excessive heat.

• Follow any safety instructions provided with the product.

If you have known sensitivities or allergies, carefully review the product information and ingredients before use.

VELSORA is not responsible for reactions resulting from misuse of a product or failure to follow applicable product instructions.

12. Intellectual Property

All content appearing on VELSORA.UK, including but not limited to:

• Brand names

• Logos

• Product names

• Product photography

• Images

• Graphics

• Text

• Website design

• Videos

• Marketing materials

• Original written content

is owned by or licensed to Calvero Industries and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without prior written permission.

VELSORA and associated branding may not be used without our prior written authorisation.

13. User Reviews and Content

If you submit a review, photograph, testimonial, comment or other content to VELSORA, you agree that you have the right to submit that content.

You should not submit content that:

• Is unlawful or fraudulent.

• Infringes another person's intellectual property or privacy rights.

• Contains abusive, threatening or offensive material.

• Contains malicious software.

• Misrepresents your experience with our products.

By submitting content for publication, you grant VELSORA permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

14. Promotions and Discount Codes

From time to time, VELSORA may offer promotional codes, discounts or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• Promotions may be subject to specific terms.

• Some products may be excluded from promotions.

• Only one promotional code may be used per order.

• Promotional offers may have expiry dates.

• We reserve the right to withdraw or modify a promotion where reasonably necessary.

Specific promotional terms displayed with an offer will take precedence over these general provisions.

15. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, social media platforms or other services.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party services may be governed by their own terms and policies.

16. Website Availability

We aim to keep VELSORA.UK available and functioning properly.

However, we do not guarantee that:

• The website will always be available.

• The website will always operate without interruptions.

• All content will always be error-free.

• The website will be free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, security updates, technical issues or other legitimate reasons.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Subject to this, VELSORA will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

18. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• Fire

• Flood

• War

• Terrorism

• Civil unrest

• Government restrictions

• Strikes

• Transport disruption

• Major technical failures

• Internet or telecommunications failures

• Other events beyond our reasonable control

Where possible, we will take reasonable steps to minimise the impact of such events.

19. Privacy

Your use of VELSORA.UK is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

20. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the Effective Date at the beginning of this page.

Your continued use of VELSORA.UK after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Calvero Industries operates, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available under the laws applicable to their purchase.

22. Contact Us

If you have any questions regarding these Terms of Service, your order or our website, please contact us:

VELSORA
Operated by: Calvero Industries
Website: VELSORA.UK
Email: info@veslora.uk
Phone: +91 98150 49732

We will be happy to assist you.

© 2026 Calvero Industries. All rights reserved.